<aside> 💡 "Design provides an outlet for creative thinking and innovation"

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👋 Hi, I’m Binit - a Strategic Service Designer & Researcher

Multidisciplinary Designer with 4.5+ years of experience and two master's degrees, specialising in user-centred strategic & service design and digital transformation across complex, enterprise-wide programmes.

Proven track record of designing end-to-end customer journeys, building service blueprints, and facilitating workshops that drive measurable efficiencies and improve user satisfaction. Experienced in cross-functional collaboration, stakeholder influence, and translating complex design concepts into compelling business cases.

Reach me out

if you need someone to:

• Navigating complex systems into product/service research, business analysis and process improvement
• Lead discovery, synthesis insights across customer, market data & frame opportunities
• Drive end-to-end service system thinking into design artefacts and frameworks
• Lead and iterate continuous improvement across cross-collaboration/agile teams
• Advocate UCD methods into organisational design

Projects

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Projects